Question Details

Experience-based interview questions

asked : 10 months, 14 days ago Administration and Management

Visitor 1548761232 posted an answer
10 months, 14 days ago

What experience do you have in administrator roles?

Here is your chance to run through all of your experience. Be concise and if you have done multiple roles, mention something specific for each one. Show that you have a lot of experience and are flexible.

How do you keep yourself organised when dealing with tasks and requests from multiple sources?

The best way to stay organised is to keep a log of every request and each task completed so that nothing is accidentally left to go past a deadline. Mention any software that you use for this purpose.

How do you cope with busy, stressful periods?

Answer that by staying organised and keeping a strict diary you find that stress does not become a real issue. As soon as you identify a possible delay due to high work volumes you raise this with your manager to see if the work can either be reallocated or given priority.

Give an example of a time you have delivered great customer service.

Ideally, you have some real work experience that you can talk about. Talk in some detail about what you did and why it was great. If you have no direct work experience then talk about an event where you helped a friend to resolve a problem and that these skills can be used in administration and customer care work.

What role do you think an administrator plays in the office dynamic?

Say that an administrator plays an important role in ensuring that diaries are properly managed and that all outgoing correspondence is well written and all incoming correspondence is read and delivered to the relevant managers quickly.

Are you able to use any relevant software packages?

If you have experience, mention the packages you have used. If not, get some training in the most important packages before your interview. Ask your recruitment consultant what are the best packages to learn.

How do you deal with authority?

Say that you deal with authority as you deal with customers - with integrity, professionalism and politeness.

How would you react if you felt you were being pushed too far at work?

If pushed too far you would consider speaking to your manager about workloads and expectations and try to resolve the situation.

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